AI Customer Service A Disaster Waiting to Happen? podcast ai startup aipodcast
AI Summary
Summary of Video: The Role of Modern Leaders in the Age of AI
- Changing Role of Leaders
- The role of the modern leader is evolving due to AI.
- Leaders must enable teams differently in this new landscape.
- Understanding Company Landscape
- Analyze the company’s environment and assess risk levels.
- Explore opportunities where AI can augment human efforts rather than replace them.
- AI vs. Human Teams
- Caution against companies that are fully replacing customer service agents with AI.
- Anticipate a potential reversal of this trend.
- Importance of Communication and Change Management
- Leaders must facilitate team adaptation to AI technologies.
- Support company-wide strategies for integrating AI.
- Educate customers on how AI is being used to enhance products and services.