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AI Summary
In this video, Jose Antonio, Chief Information Officer at Paro, discusses the transformative impact of AI and Google Cloud on the retail drugstore company’s operations across Venezuela, Colombia, and Argentina. Paro has transitioned from only 1% to 30% e-commerce sales and significantly improved in-store transactions through self-checkout options and enhanced customer experiences. The adoption of AI technologies has led to automation in processes and workflows, exceeding the company’s expectations. The implementation of a super app powered by AI has optimized store associate tasks, marking a significant shift from previously unsuccessful attempts with third-party solutions.