New Way Now Cynergy Bank adds a human touch to digital banking, financial services with data & AI
AI Summary
Summary of Synergy Bank’s Digital Innovation
Speaker: Rana Batacharia, Chief Digital and Information Officer at Synergy Bank.
Goal: Enhance banking experience through technology while maintaining human connections with relationship managers.
Mobile Banking App: Developed entirely using Google and Google Cloud technology.
- Notable results: 72% reduction in complaints within the first 3 months and a decrease of 1200 support calls.
Operational Data Store: Utilizes AloDB, a high-performance relational database for improved customer service and experience.
AI Integration: Exploring the use of generative AI (Gemini) for enhancing decision-making processes while ensuring human oversight.
Partnership with Google: Emphasizes a collaborative relationship beyond contracts, focusing on innovation and developer support through Google Cloud.