Put AI to Work for People with Real-Time Data from ServiceNow & Google Cloud
AI Summary
In this video, VJ Cotto, the Chief Analytics Officer at ServiceNow, discusses how to leverage data for actionable insights through a partnership with Google Cloud. The presentation outlines a three-step process to turn data into action: 1) Creating an action plan based on insights captured in Google BigQuery and utilizing ServiceNow to execute these plans. 2) Optimizing and automating processes using process mining and robotic process automation (RPA) to identify and fix inefficiencies. 3) Enhancing action plans with agentic AI, which improves task execution and orchestration in real-time by invoking AI agents to handle requests as they arise. This integration allows enterprises to effectively use their vast amounts of data to tackle complex challenges, transforming insights into efficient workflows.