Conversational AI vs. Generative AI Finding the Perfect Balance
AI Summary
This video discusses how generative AI is transforming chatbot development by minimizing manual efforts in crafting conversational responses. It compares traditional chatbot building methods, which relied on intent classifiers, to the new paradigm using retrievable augmented generation (RAG). In traditional methods, developers crafted specific responses for frequently asked questions, but this approach struggled with less common inquiries, often leading to poor user experiences. Generative AI enables chatbots to access a document repository and summarize user questions, streamlining the process. However, this approach sacrifices some control over responses. The video advocates for a hybrid model combining traditional classifiers for common questions and RAG for infrequent ones, promoting a balance that enhances user interaction and efficiency in conversational AI.