Nan Yu is the Head of Product at Linear
AI Summary
- Industry Insight
- Competitive industries tend to have defined goals that are frequently addressed by project managers (PMs).
- Instead of focusing solely on set goals, explore emotional experiences in the workday and product usage.
- Emotional Hook Exploration
- Recognize where users experience negative emotions during product interactions.
- Example: Users may dislike Mondays due to tedious tasks (e.g., gathering information for reports).
- A solution could be automation for such tasks, thus improving user experience.
- Schlep Blindness
- A concept by Paul Graham describing how people often overlook inconveniences in their routines.
- Suggests an outsider’s perspective can highlight areas for improvement in user experience.
- Actionable Insights
- Identify “schlepping” tasks and develop solutions that ease user frustrations to improve overall satisfaction.