David Kanter, Accenture & Dorit Zilbershot, ServiceNow | ServiceNow KNOWLEDGE 2025
AI Summary
In this engaging panel discussion, Savannah Peterson hosts experts Dorit and Dave at Accenture’s Reinvention Lounge during Knowledge 2025. They explore significant announcements from ServiceNow, including the AI agent fabric, which enhances AI communication across enterprises, and the AI control tower for managing AI assets. Dorit highlights the importance of moving away from hard-coded integrations to a more flexible agentic communication approach. They discuss the rapid adoption of AI agents and the innovative low-code platform that allows clients to streamline workflows with enhanced security and collaboration. The conversation reflects on the past year in AI and speculates on a future where businesses may employ teams of AI agents, emphasizing the transformative potential of this technology in the workplace.