Doug Schmitt & Scott Bils, Dell | Dell Technologies World 2025
AI Summary
The video covers Day 2 live coverage from Dell Technologies World 2025, featuring discussions on services innovation with Dell’s CIO Doug Schmitt and Scott Bils, VP of Dell Technology Services. The conversation focuses on Dell’s internal AI advancements, the importance of digital transformation, and the role of AI in enhancing customer services. Key insights include the significance of understanding customer needs, the integration of AI in service processes, and successful case studies illustrating how customers leverage AI for operational efficiency. The speakers highlight the company’s dual role in utilizing internal systems as a template for external customer solutions, emphasizing the strategic advantage of combining IT and business decision-making for rapid innovation and improved customer outcomes.