Hardy Kuhn, SAP | | ServiceNow KNOWLEDGE 2025
AI Summary
In this engaging discussion at Knowledge 2025, Savannah Peterson welcomes Hardy Kuhn from SAP to share exciting developments in AI. They explore the concept of ‘Agent Zero,’ an automatic response system for customer inquiries powered by advanced AI. These AI agents efficiently process incoming customer cases, summarizing issues and leveraging multiple knowledge bases to provide accurate solutions. Hardy emphasizes the significant progress in agentic AI technology, highlighting the importance of curiosity in fostering innovation. The session underscores the role of collaborative partnerships and ethical AI practices in enhancing efficiency while focusing on human strengths.