Jacqui Canney, ServiceNow and Dave Kanter, Accenture | ServiceNow KNOWLEDGE 2025
AI Summary
In this engaging panel discussion at Knowledge 2025, Savannah Peterson hosts Jackie and Dave, who delve into the powerful partnership between ServiceNow and Accenture. Jackie shares her extensive background with Accenture and highlights the innovative collaboration with ServiceNow. Both panelists emphasize the importance of building trust in the adoption of new technologies like Agentic AI, which aims to improve decision-making by enabling agents to work collaboratively for better outcomes. They discuss the event’s vibrant atmosphere and the potential for Agentic AI to enhance productivity and unlock new revenue opportunities in the workplace. The conversation underscores the need for organizations to start experimenting with AI technology and to invest in training for their teams, aiming for a future where positive human impact through AI is a central focus. They conclude with hopes for real-world stories of success by the next Knowledge event in 2026.