Kapil Dabi, Google Cloud | Elevate 2025
AI Summary
In this episode of Elevate, hosted by Patricia Wu and Scott Hebner, the focus is on agentic AI and its impact on retail. Guest Kapil Dabi from Google Cloud discusses how agentic AI advances beyond traditional AI by enabling autonomous decision-making in retail operations. Key points include the transformation of customer experiences through agentic AI, such as personalized recommendations, generative content creation, and enhanced customer service interactions. The conversation highlights how retailers are leveraging multi-agent systems for complex workflows like supply chain management, and how platforms like Google Cloud support various AI applications for retailers. The discussion emphasizes the importance of trust in AI and the necessity for retailers to adapt and innovate within the rapidly evolving technological landscape. Overall, the episode showcases the pivotal role of agentic AI in improving customer engagement and driving business outcomes for retailers.