Ramnik Bajaj, USAA | IBM Think 2025
AI Summary
In this episode of IBM Think 2025, Dave Volante interviews Ramnik Butalia, the Chief Data and Analytics Officer at USAA. Ramnik discusses USAA’s commitment to serving the military community with financial services and the evolution of the Chief Data Officer role. He emphasizes the importance of data management, AI integration, and how USAA is transitioning from traditional analytics to more advanced AI capabilities. Ramnik highlights the company’s mature AI program, consisting of over 200 deployed AI solutions, and explains their decision-making process for implementing AI, focusing on feasibility and potential value. The conversation covers topics like claims automation, unstructured data, and the collaborative role of AI in enhancing customer experience while ensuring privacy and compliance. Ramnik also shares insights on using edge data from devices and vehicles to provide discounts to customers, illustrating a proactive approach to risk management in insurance. The episode concludes with a discussion on the future of banking technology and customer interaction enabled by Gen AI.