When Conversations Become Difficult | Eric Daubricourt | TEDxLeidenUniversity
AI Summary
In this talk, Eric, a mediator, shares his insights gleaned from years of experience dealing with conflicts. He emphasizes the importance of engaging in difficult conversations, which are often avoided and can lead to deteriorating relationships. Through five key concepts, he highlights that fear—of rejection and scarcity—often prevents honest dialogue. Eric suggests that understanding rather than convincing should be the goal in such discussions, proposing that curiosity is vital for resolving conflicts. He explains that difficult conversations encompass three layers: rational, emotional, and relational. The talk culminates in a message of hope, urging individuals to foster curiosity and empathy to improve communication and relationships.