Integration Lessons Building Scalable Systems at Hyatt | WSO2Con Barcelona 2025
AI Summary
Summary of Integration Journey at Hyatt
- Introduction: Discussion on lessons learned while building integration capabilities at Hyatt.
- Background: Speakers share their experiences and journeys through integration strategies over the past two years, emphasizing the complexity involved in hospitality integration.
- Challenges Identified:
- Need for a standardized integration approach across multiple systems (Reservation, Property Management, Revenue Management).
- Issues with organization silos leading to inconsistency in integration executions.
- Lack of governance resulting in varied integration practices.
- Integration Strategy:
- Vendors evaluated for integration capabilities; comparison based on established criteria from research (Gartner, Forester).
- Key decision to build or buy integration solutions.
- Proof of Concept:
- Established a proof of concept for currency exchange service as a pilot to test the chosen platform.
- Calibration of integrations based on real needs and user feedback.
- Vendor Evaluation:
- Experience highlighted difficulties with initial platform chosen, leading to a pivot toward open-source solutions (Ballerina).
- Advantages of Ballerina:
- Specifically designed for integrations, with built-in libraries aiding quicker development.
- Fast onboarding for developers and active community support aiding in problem-solving.
- Key Learnings:
- The importance of addressing dependencies and ensuring adaptability.
- Documentation of processes and decisions to assist future teams.
- Emphasis on maintaining communication with community support for faster problem resolution.
- Conclusion: Prioritize flexibility and collaboration in integration efforts and focus on gradual progress over perfection. Encouraging a culture of adaptability within the engineering team is essential for ongoing modernization.