Scribe - AI-Powered Process Documentation
Scribe is an AI-powered documentation platform that automatically captures workflows and transforms them into visual step-by-step guides, serving 5+ million users across 600,000 companies including 94% of the Fortune 500.
Core Functionality: Three-Step Process
Capture Workflow
- Click “Start Capture” using Scribe’s browser extension or desktop application
- Perform your process normally - Scribe automatically tracks clicks, keystrokes, and screenshots
- AI generates guide - In seconds, Scribe creates a complete step-by-step guide with:
- Screenshots with click targets highlighted
- Auto-generated text descriptions
- Titles and step organization
- Context about who, what, when, where, why
Edit and Customize
- One-click editing for screenshots and steps
- Add annotations, illustrations, and tips
- Delete, reorder, or combine steps
- Adjust descriptions for different skill levels
- Automatically or manually redact sensitive information
- Add custom branding, logos, colors
Share Across Organization
- Generate interactive web pages
- Export to PDF, HTML, Markdown
- Embed in wikis or knowledge bases
- Share via quick links or email
- Push directly to Confluence
- Real-time collaborative editing
Key Strengths
Speed and Automation
- Guides in minutes: Video-free, fast editing workflow (no re-recording on mistakes)
- 50% faster than traditional documentation methods
- Automatic updates: Modify once; all linked versions update across organization
- Eliminates handwriting: AI captures exact steps from actual workflows
AI-Powered Documentation
Scribe AI goes beyond screenshot capture:
- Writes entire documents - Tools overviews, onboarding guides, help center articles
- Adds context - Generates comprehensive documentation from recorded processes
- Company-specific: Pulls existing how-to guides and integrates into broader docs
- Smart suggestions: Recommends document types (SOP, onboarding, training manual)
- One-click generation: Auto-titles, auto-descriptions, sensitive data redaction
Collaborative and Scalable
- Real-time multi-user editing
- Centralized searchable library
- Consistent training across teams
- Dynamic updates reflected everywhere
- Knowledge standardization
Comparative Advantages
vs Guidde (competitor)
- Faster editing: No re-recording when updates needed
- Better for step-by-step focus: Scribe emphasizes sequential guides; Guidde focuses on video
- Simpler workflows: Guidde requires full re-recording for mistakes
vs Manual Documentation
- 50-90% time reduction reported
- Fewer human errors (captures exact workflow)
- Maintainability: One-click updates vs manual revisions throughout docs
vs Generic AI Tools (ChatGPT)
- Company-specific context integration
- Automated capture from actual workflows
- Built for process documentation, not general writing
Use Cases and Results
Documentation Types
- Standard Operating Procedures (SOPs)
- Employee onboarding and training manuals
- Complex multi-tool process documentation
- Customer support guides
- Product walkthroughs
- Quick reference guides
Measured Impact
- Crexi: 70% reduction in time answering client questions
- Talon.One: 90% reduction in documentation time
- General reports: 50% faster than traditional methods
- Onboarding: Faster learning through visual step-by-step instructions
Organizational Benefits
- Process standardization
- Reduced errors in procedure adoption
- Faster knowledge transfer
- Improved service quality
- Better team scaling
- Enhanced profitability through efficiency
Platform Capabilities
Available Platforms
- Browser extension for web-based workflows
- Desktop application (Windows and Mac)
- Mobile support for on-the-go process documentation
Editing Tools
- Format step text (bold, italics, colors)
- Crop and annotate screenshots
- Move or combine multiple steps at once
- Add illustrations and diagrams
- Embed Loom and YouTube videos
- Generate interactive video walkthroughs
Scribe Pages (Advanced)
Combine multiple workflows into comprehensive documents:
- Multiple step-by-step guides
- Videos (Loom, YouTube)
- GIFs and images
- Rich text content
- Unified knowledge resource
Output Formats
- Interactive web pages (responsive)
- HTML and Markdown export
- PDF (with styling)
- iFrame embedding
- Direct sharing links
- Email distribution
Integrations
- Confluence - Push Scribes directly into Confluence
- Knowledge bases - Embed into existing documentation systems
- Video platforms - Loom and YouTube integration
- Export formats - HTML, PDF, Markdown
Pricing
Free Tier
- Browser-based process capture
- Basic guide creation
- Limited export options
Scribe Pro (Paid)
- Advanced exports (HTML, Markdown)
- Team collaboration features
- Integration capabilities
- Advanced AI features
Target Audiences
- Knowledge Management Teams: Centralize and standardize process documentation
- HR/Learning & Development: Accelerate onboarding and training
- Customer Success: Create support documentation faster
- Operations: Document and scale standard procedures
- SaaS/Tech Companies: Multi-tool workflow documentation
- Distributed Teams: Visual, async-friendly knowledge sharing
Key Differentiators
- Automatic capture from actual workflows vs manual screenshots
- AI context generation beyond just recording
- Real-time collaboration on documentation
- Dynamic updates - modify once, propagate everywhere
- Fastest editing workflow - no re-recording
- Company-specific AI - integrates existing guides
Learning Curve
- Very low: Simple record-and-share workflow
- Accessible to non-technical users: No special skills required
- Powerful for advanced users: Rich customization and AI capabilities
- Quick wins: First guide can be created in minutes
Ideal For
- High-process organizations (finance, operations, customer success)
- Rapidly scaling teams needing consistent training
- Knowledge-heavy workflows across multiple tools
- Distributed or remote teams needing async documentation
- Organizations with frequent process updates (dynamic documentation)
When Not the Best Choice
- Purely technical documentation (code/API docs) - consider traditional doc tools
- Simple one-off processes - overhead may not justify for rare documentation
- Fully automated workflows - Scribe requires human execution for capture
Integration in Broader Workflow
Scribe fits into documentation and knowledge management as:
- Initial capture layer: Records actual workflows automatically
- Knowledge base foundation: Populates wikis and documentation systems
- Training infrastructure: Powers onboarding and procedure learning
- Collaboration hub: Team-based documentation creation and maintenance